Privacy Policy

1. Introduction

JSC EasyODM (UAB „EasyODM"), company code 306407301, with registered address at Kalnėnų g. 89, LT-11329 Vilnius, Lithuania, is the data controller for personal data processed through the GrainODM.com website and in connection with our AI grain analysis hardware and software products.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, contact us about our products, or purchase our AI-powered grain analysis hardware and software solutions.

2. Data We Collect

2.1 Contact and Sales Data

When you contact us through our contact form or inquire about our products, we collect:

• Name and contact information
• Email address and phone number
• Company name and business details
• Inquiry content and product interests
• Technical requirements and specifications

2.2 Analytics and Tracking Data

We use Google Analytics, Google Tag Manager, and Microsoft Clarity to collect:

• IP address (anonymized)
• Browser type and version
• Pages visited and time spent
• Referral sources
• Device information

2.3 Product and Service Data

When you purchase our hardware and software products, we may collect:

• Installation and configuration requirements
• Technical support and maintenance requests
• Product performance and usage analytics (anonymized)
• Training and certification records

2.4 Cookies

We use cookies and similar technologies to enhance your browsing experience and analyze website usage.

3. Legal Basis and Purposes

We process your personal data based on the following legal grounds under GDPR Article 6:

• Consent (Art. 6(1)(a)): For analytics cookies and marketing communications
• Contract performance (Art. 6(1)(b)): To provide sales information, process orders, deliver products, and provide technical support
• Legitimate interests (Art. 6(1)(f)): To improve our products, analyze usage patterns, ensure security, and provide customer support

4. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

• Sales inquiries and contact data: Up to 36 months (for ongoing customer relationships)
• Product support and maintenance records: Up to 60 months (for warranty and support purposes)
• Analytics data: Up to 26 months (Google Analytics default)
• Server logs: Up to 12 months
• Marketing communications: Until you unsubscribe

5. Data Sharing

We may share your data with trusted third-party service providers who assist us in operating our website:

• Hosting providers: For website hosting and maintenance
• Email services: For sending responses to your inquiries
• Analytics providers: Google Analytics, Microsoft Clarity
• Marketing platforms: LinkedIn, Google Ads (if applicable)

We ensure all third parties have appropriate data protection measures in place and only process data as instructed by us.

6. International Transfers

Some of our service providers may be located outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.

7. Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of access: Request a copy of your personal data
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your data
• Right to restriction: Limit how we process your data
• Right to data portability: Receive your data in a structured format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent at any time

To exercise these rights, please contact us using the details provided below.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

9. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

You also have the right to lodge a complaint with the Lithuanian State Data Protection Inspectorate if you believe your data protection rights have been violated.